At Bumps N’ Bruises Pediatric Urgent Care, our number one priority is to provide top-notch quality of care for our families. The information below is provided to assist you and your family in understanding the insurance process, financial policies of our office, and the obligations and responsibilities of the family.
Filing Insurance Claims
Bumps N’ Bruises Pediatric Urgent Care files insurance claims for all health plans in which we participate. If Bumps N’ Bruises does not participate with your health plan, payment is due at the time services are rendered for treatment in the office and the patient must file insurance for reimbursement. Patient amounts due for all services after insurance will be billed to the patient once insurance has been processed.
Filing Your Own Insurance
A super bill is provided by Bumps N’ Bruises at the time of check out. This receipt is required when submitting a claim to the patient’s insurance company for reimbursement. Most insurance companies require a claim form be completed and submitted to the insurance company along with the itemized receipt. Claim forms can usually be obtained from the employer or insurance company by requesting via the telephone or downloading from the insurance company’s website. The address for submitting claims can typically be found on the insurance card or in the plan benefit booklet provided by the health plan.
Patient Financial Responsibility Statement
Payment is due at the time of service: For patients without insurance, payment is due at time of service for both sick and well visits. Copays and balances are expected at time of service. After 90 days, outstanding balances will be referred to a collection process. If needed, contact the billing office to work out a payment plan for outstanding or anticipated charges.
Billed services not covered by insurance are the insured’s responsibility, including vaccine charges. Delays in insurance processing occur when correct insurance information is not provided in a timely manner. Such delays may also result in insurance not covering care. Whenever insurance denies payment for a service, it is your responsibility to cover the charges, even while you may choose to review your benefits with your insurance provider.
The patient or adult person presenting with the patient is responsible for satisfying the copay.
Regardless of court decision concerning children's health care in the case of divorced parents, prompt payment is expected from the presenting parent. Our office considers both parents responsible for payment of services rendered.
It is the patient’s or legal guardian’s responsibility to be familiar with their insurance benefits.
Patient balances should be paid in full or have a payment plan arranged before medical records are sent to another pediatrician’s office.
General Office Fees:
▪ There is a $30.00 return check fee, and future payments must be rendered by means other than a check.
Insurance Referrals and Authorizations
Some health plans require insurance referrals or pre-authorizations in order to receive treatment from a specialist or for special services or medications. It is the responsibility of the patient to know their benefits and request the required referral or pre-authorization prior to receiving the services for which the referral or authorization is needed.
Please note that payment collected at the time of service may not reflect the full patient responsibility after insurance. Our office is not responsible for any limitations in coverage that may be included in your plan. Should your health plan deny claims for any of the above reasons, you will then become responsible for the bill. It is the responsibility of the patient to pay denied amounts in full. We advise our families to understand their insurance benefits and review explanation of benefits and patient billing statements carefully. If you feel there has been an error, always contact the appropriate party with questions within a timely manner. Anytime the patient is aware there will be a delay in payment, whether by the patient or insurance, it is important to notify our billing office of the situation. Bumps N’ Bruises Pediatric Urgent Care understands that circumstances can sometimes arise. However, to allow additional time to pay, work through insurance problems or to establish other payment arrangements, we must be informed.